As announced on Monday morning, March 16th, 2020, Jackson Energy will not be disconnecting service or charging late fees for a limited time. While this is not normal procedure, we are sensitive to the well-being of our members and want to ensure you have essential electric service during these challenging times. This applies to prepay or standard billed members.
Though disconnects will not occur, it remains the responsibility of each account holder to pay as they can, which will help avoid a larger balance in the future. We will give our members ample notice before our procedure goes back to normal.
Members will be still be responsible for all electric usage, but Jackson Energy will work with you on a case by case basis to find a payment solution. We suggest you monitor your account and do not let your balance fall too far behind so you can pay the amount owed when we go back to normal business operations and disconnections for non-payment resumes.
We also ask all of our members to ensure Jackson Energy has the correct contact information (i.e. telephone numbers, email address, and mailing address). This will help to us maintain communication with our members throughout this process and once we return to normal operations. This will also help us serve you more efficiently, especially when reporting outages by phone or using SmartHub and making payments to your account.
We also continue to encourage any member who is facing financial difficulty to contact us to make payment arrangements.
As we move through this challenging time together, Jackson Energy is dedicated to finding the best solutions for our membership and our communities.