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Disconnection Procedures

Disconnection Procedures

Monday | March 16, 2020
All News

Several members have asked about our disconnection procedures during this uncertainty created by the coronavirus pandemic.

Jackson Energy understands that our members are facing many concerns and with the spread of the virus, our normal lives will be disrupted.

Jackson Energy is dedicated to our civic duty to bring our members safe, affordable and reliable power. We value the trust that our members place in us during these challenging times.

Therefore, Jackson Energy will not be disconnecting services for non-payment or low funds for a limited time. While this is not normal procedure, we are sensitive to the well-being of all our members.

Though disconnects may not occur, it remains the responsibility of each account holder to pay as they can, which will help avoid a larger balance in the future.

Bills, late notices, and disconnect notices will continue to be sent as usual and we encourage any member who is facing financial difficulty to contact us to make payment arrangements.

As we move through this challenging time together, Jackson Energy is dedicated to finding the best solutions for our membership and our communities.

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©2023 Jackson Energy Cooperative. All Rights Reserved

  • About Us
    • About Jackson Energy Cooperative
    • About Touchstone Energy Cooperatives
    • CEO & Board of Directors
    • Careers
    • Cooperative Principles
    • Jackson Energy Bylaws
    • Service Territory
    • Conflict of Interest Policy
  • Member Center
    • Capital Credits
    • Co-op-connections
    • Member Information
    • Scholarships & Youth Tour
    • Solar
    • Net Metering
    • Operation RoundUP
    • Rates & Tariffs
    • Enviromental Surcharge
    • Fuel Adjustment Clause
    • Annual Meeting / Member Appreciation
    • KY Sales Tax Exemption
    • Understanding your Jackson Energy bill
  • Services
    • Apply for service
    • Request Disconnect
    • EV Charging Station
    • Prepay
    • Residential Service
      • Energy Efficiency
        • 101 Easy Ways To Save
        • Energy Efficiency Programs
        • Energy Savings Home Tour
        • Home Efficiency Analysis Tool
        • Together We Save KY
      • Residential Rates
      • Residential Service Documents
      • Residential Sign Up Fees
    • Commercial Service
      • Business sign up fees
      • Commercial Rates
      • Commercial Service Documents
      • Pole Attachment Request
    • GenerLink
  • Payment Center
    • How to Pay Your Bill
    • Kiosk Locations
    • Pay Now
  • Safety
    • Call 811
    • Right of Way
    • Safety Tips
    • Storm Center
  • Our Community
    • Jackson Energy Spotlight
    • Kid's Korner
    • Kids Energy Zone
    • Co-ops Vote
    • FOCUS Film Project
    • Legislative Guide
    • Powering the good reliability video
    • CAA
  • Outage Center
  • News And Events
    • SBA- U.S. Small Business Administration