IMPORTANT UPDATE FOR OUR MEMBERS
In March of this year, we temporarily suspended disconnects and late fees for nonpayment of a Jackson Energy account. While this measure is not something we can sustain indefinitely, we did this as an emergency relief to help our members who suddenly found themselves in financial hardship due to the COVID-19 health crisis.
We understand that the past 6 months have been a challenging time for many in our communities. We are committed to working with our members to navigate the financial difficulties some face because of the COVID-19 health crisis.
By Order of the Public Service Commission, regulated utilities in Kentucky may resume disconnects to members who have not paid their bills beginning October 20, 2020. Jackson Energy will resume disconnections for accounts with a past due balance starting October 20, 2020.
To avoid being subject to disconnection on October 20, 2020, members with a past due balance must act in one of the following ways:
Pay the entire past due balance BEFORE October 20, 2020. Payments can be made at our office, by phone, on our website or through SmartHub. Prepay accounts must have a positive balance to maintain service.
Set up a payment arrangement – we will do our best to accommodate your budget and needs.
• If post-pay account, set up a payment arrangement contract.
• If Prepay account, members can request that the current past due balance be put on an arrangement. Members would need to make a payment to have a credit on their account and all payments would be split with 70% going toward their current balance and 30% applied to their past due balance, until the arrangement is settled.
Post-pay accounts can switch to a Prepay Electric Service account – if you have a security deposit on file, this is the BEST option to help pay down your balance. The security deposit will be applied to the past due balance and, if the deposit is more than the balance, the remainder will be applied as a credit to the Prepay account. If the past due balance is more than the deposit, additional payments will be split with 70% going toward the current balance and 30% applied to the past due balance. Members will need to make a payment to have a credit on their account to maintain service.
We want to help our members keep their power on. It is imperative that you pay your balance or make arrangements with our office BEFORE October 20, 2020 to avoid being disconnected. Please call our office during normal business hours (7:30 am – 4:30 pm) at 800-262-7480 and press 2 to speak with a Member Service Representative to make your arrangement.