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PAYING YOUR BILL

Paying your electric bill can be as easy as NOT writing a check. By signing up for the Jackson Energy Bank Draft Program, the amount of your electric bill will be automatically deducted from your bank account or credit/debit card each month. You can also pay your bill 24 hours a day, seven days a week by using our automated phone system, ACCESS 24. Simply call our toll-free number, 1 800-262-7480, and use a credit card to make your payment. You can also check your balance and when your last payment was received. Jackson Energy also offers a free check by phone service. For more information, call 1 800-262-7480.

E-BILLING

Jackson Energy members can pay their bill online by using the PayBill link on the home page or clicking here. Members can also view their electric usage and their billing history through the PayBill link.

EASY PAY

Paying your electric bill can be as easy as NOT writing a check.

By signing up for the Jackson Energy Bank Draft Program (pdf), the amount of your electric bill will be automatically deducted from your bank account or credit card/debit card each month. You can also pay your bill 24 hours a day, seven days a week by using our automated phone system, ACCESS 24. Simply call our toll-free number, 1 800-262-7480, and use a credit card to make your payment. You can also check your balance and when your last payment was received. Jackson Energy also offers a free check by phone service. For more information, call 1 800-262-7480.

Jackson Energy also accepts bill payment with Visa and Master Card credit cards. You may also pay by credit card, 24 hours a day, seven days a week by using our toll-free, automated phone system, ACCESS 24. Call 1 800-262-7480 to make a payment by credit card.

CREDIT CARD

Jackson Energy also accepts bill payment with Discover, Visa and Master Card credit cards. You may also pay by credit card, 24 hours a day, seven days a week by using our toll-free, automated phone system, ACCESS 24. Call 1 800-262-7480 to make a payment by credit card.

PAY ARRANGEMENTS

Jackson Energy members who are unable to pay their bills should contact the local office as soon as possible to make payment arrangements. Members are advised to make arrangements before they are disconnected to avoid additional disconnect and reconnect fees. For more information, call 1 800-262-7480.

LEVELIZED BILLING

Temperatures aren't the only numbers that fluctuate with the seasons. So can your electric bill.

By signing up for Jackson Energy's levelized billing program, you know within a few dollars how much your bill will be every month. Here's how levelized billing works -

  • Levelized billing is a rolling average of your most recent 12 months’ usage and varies slightly each month. It differs from the old Budget Billing billing program, which used the same payment amount each month based on your last 12 bills. Once a year, a settle up amount had to be calculated to factor in weather fluctuations and other changes. Levelized billing eliminates the settle up month because it is a constant rolling average of your electric bill. 
  • Take the highs and lows out of your monthly electric bill and sign up for levelized billing by calling 1 800-262-7480, or click on the link below to download the sign up form. Fill it out and mail it to - Jackson Energy, 115 Jackson Energy Lane, McKee, KY 40447.
  • Download Levelized Billing Sign-Up Form

PAY STATIONS

Members can pay their bills at the following Pay Stations –

Jackson County:

  • Hometown Mart, McKee
  • IGA, McKee
  • Citizens Bank, McKee
  • Jackson County Bank, Sand Gap

Clay County:

  • Rite Kwik Mart, Burning Springs
  • IGA #2, Manchester

Rockcastle County:

  • Peoples National Bank
  • Mt. Vernon, Berea

Owsley County:

  • Booneville BP, Booneville

Laurel County:

  • All Cumberland Valley National Bank locations