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Pay My Bill

PAYING YOUR BILL

Paying your electric bill can be as easy as NOT writing a check. By signing up for the Jackson Energy Bank Draft Program, the amount of your electric bill will be automatically deducted from your bank account or credit/debit card each month.

You can also pay your bill 24 hours a day, seven days a week by using our toll-free payment portal. Call 1-844-206-7878 to make your payment. The payment portal provides secure access to our automated payment system, and you can save your payment information for future transactions. To make a payment over the phone, please have your account number and payment information on hand. To make a payment by credit card or debit card, have the card number, expiration date and three-digit security code from the back of the card. To make a payment by check, members must first set up a PIN number on the account. You will need to enter the last 4 digists of the Social Security number listed on the account in order to set up a PIN number. When paying by check, provide the following information: bank routing number, bank account number and check number.

 

Jackson Energy members can pay their bill online by using the  Pay My Bill  button in the top, right corner of any page.

 

SmartHub

Welcome to SmartHub, the easy way to manage your Jackson Energy account and pay your electric bill. SmartHub offers you two options for paying your bill.

If have already registered your email address and information through the SmartHub app, use the registered user link below. Being a registered user will also give you access to the electric usage information for your Jackson Energy account.

If you have previously registered your email and account information with Jackson Energy's ebill program, you are considered a registered SmartHub user, but will be asked to enter a security passphrase before having access to SmartHub. This is a phrase you will set the first time your use the SmartHub link.

If you are not a registered SmartHub user, you can click on the PayNow link and pay by simply entering your last name and Jackson Energy account number. This link provides an easy way to pay your bill, but does not provide the usage and other information for your account.

For more information on the SmartHub app, and link to download it to your mobile devices, visit www.smarthubapp.com

Registered users url: https://jacksonenergy.smarthub.coop

PayNow (no need to register) url : https://jacksonenergy.smarthub.coop/PayNow.html

 

CREDIT CARD

Jackson Energy accepts bill payment with Visa,MasterCard and Discover credit cards. Jackson Energy offices have installed swipe machines that provide a secure payment method for paing by credit or debit cards. The machines are identical to the ones used in Walmart, Kroger and other major retailers.

 

PAY ARRANGEMENTS

Jackson Energy members who are unable to pay their bills should contact the local office as soon as possible to make payment arrangements. Members are advised to make arrangements before they are disconnected to avoid additional disconnect and reconnect fees. For more information, call  800-262-7480.

LEVELIZED BILLING

Temperatures aren't the only numbers that fluctuate with the seasons. So can your electric bill.

By signing up for Jackson Energy's levelized billing program, you know within a few dollars how much your bill will be every month. Here's how levelized billing works -

  • Levelized billing is a rolling average of your most recent 12 months’ usage and varies slightly each month. It differs from the old Budget Billing billing program, which used the same payment amount each month based on your last 12 bills. Once a year, a settle up amount had to be calculated to factor in weather fluctuations and other changes. Levelized billing eliminates the settle up month because it is a constant rolling average of your electric bill.
  • If interested in levelized billing or want more information, please give one of our member service representatives a call at 800-262-7480.

 

PAY STATIONS

Members can pay their bills at the following Pay Stations –

Jackson County:

  • IGA, McKee

Estill County:

  • Price Less Foods

Rockcastle County:

  • Peoples National Bank
  • Mt. Vernon, Berea

Laurel County:

  • All Cumberland Valley National Bank locations